Support

Use Support when you need help with account review, WooCommerce setup, wallets, payment sessions, transactions, webhooks, API keys, or live mode.

The fastest support requests include the exact dashboard references connected to the issue.

Include these details

1. Merchant account email
2. Store URL
3. Payment session ID
4. Transaction ID
5. WooCommerce order ID
6. Error message
7. Screenshot if useful

What support can help with

Support can help merchants understand:

1. Account review status.
2. Company profile issues.
3. Wallet verification problems.
4. API key setup.
5. WooCommerce plugin connection.
6. Checkout redirect problems.
7. Payment session status.
8. Transaction questions.
9. Webhook delivery failures.
10. Sandbox and live mode readiness.

Before contacting support

Check:

1. Company profile is complete.
2. Wallet is verified.
3. API keys are in the correct mode.
4. WooCommerce plugin is connected if using WooCommerce.
5. Webhook URL is reachable if automatic updates are expected.
6. Payment session status is visible in the dashboard.

Example support message

Merchant email: owner@example.com
Store URL: https://example-store.com
Issue: WooCommerce order did not update after sandbox payment
WooCommerce order ID: 1234
Payment session ID: ps_...
Transaction ID: txn_...
Webhook status: Failed with 403

Support email

support@yeraconnect.io